Business Solutions

QUALITY MANAGEMENT & QMS (ISO 9001/AS 9000/TL 9000/ISO 13485)

Quality Management System

Standards based Implementation and Certification Approach QTEEMS professionals help your organization during the full life cycle of training, documentation, implementation, check point reviews and certification of ISO 9001. QTEEMS works closely with your team from the project initiation stage to successful implementation of Quality Management System (QMS) in your organization. The detailed activities include:

 Formation of QMS Project team with core team of your organization.
 Review of the existing systems and gap analysis.
 Awareness training program for all employees.
 Review and formation of Quality policy, Quality objectives and processes.
 Definition and documentation of manual, procedures and templates as new ISO Annex SL framework requirements.
 Help in implementation of quality management system.
 Training QMS internal auditors and guide auditors in auditing, NC closure and corrective action plan on findings.
 Help in conducting Management Review Meeting.
 Guide your team in the initial and final stages of certifications with ISO 9001 certification agency in partnership with Certification Bodies

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after the successful completion of Certification. These services include:

 Conducting QMS awareness and internal auditor training programs at regular intervals.
 Conducting periodical QMS internal audits and help in standards upgrade transitions/sustenance
 Assisting integration with other management systems such as ISMS, SMS, BCMS, etc.

Guide your team before and during surveillance audits.
 Ensure operational consistency.
 Monitoring, measuring and analyzing performance of products and processes against defined objectives.

 Conducting internal audits, issues of audit report to Management and verification of corrective action plan, etc.,
 Guide your team in the initial and final stages of assessment with certification agency.

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after successful certification of various Quality Management frameworks and standards. These services include:

 Conducting IT Service Management awareness training programs at regular intervals.
 Conducting periodical internal audits
 Guide your team before and during surveillance audits of certification.

 Assist in the integration with other management systems such as ISMS, BCMS, SMS, CMMI, etc.
 Assist in standards upgrade, training and transition.
 Assist in sustenance and process improvements.

CMMI & PEOPLE CMM

Capability Maturity Model Integration – for Development, for Services, for Acquisition

CMMI – Implementation And Appraisal

QTEEMS will assist your organization during the full life cycle of implementation and appraisal of CMMI. QTEEMS works closely with your team from the project initiation stage to successful implementation of CMMI in your organization. The detailed activities include:

 Formation of Core / Engineering Process Group with all stake holders of your organization.
 Project management and coordination of all activities with all stake holders relating to process improvement as per quality roadmap.
 Facilitate the following activities along with your team:

Definition of process documentation.
Identifying process improvements and preparation of Process Improvement Plan.
Designing of the Organization Policy Manual.
Preparation of quality management related policies and procedures.
Conducting CMMI awareness programs.

 Training internal quality auditors and guide auditors in conducting, issue of audit report to Management and verification of corrective action plan, etc.,
 Perform role based process trainings.
 Guide your team to create, use Process Performance Baselines and Models to quantitatively manage projects.
 Preparation of Process Implementation Indicator Descriptions (PIID).
 Assist your organization in all Interactions with Lead Appraiser for the Standard CMMI Appraisal Method for Process Improvement (SCAMPI) in partnership with CMMI Institute partners.
 Train your team on the CMMI Institute Authorized Official Introduction to CMMI in partnership with CMMI Institute partners.
 Train your team to participate in SCAMPI Appraisals as Appraisal Team Members(ATMs).
 Guide your team in the initial and final stages of SCAMPI Appraisals (A, B & C) in partnership with CMMI Institute partners.

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after the successful completion of SCAMPI Appraisal. These services include:

 Conducting CMMI awareness training programs at regular intervals.
 Guide your team to sustain process compliance and improvements as per organization definition.

 Assist in the integration with other management systems such as QMS, ISMS, BCMS, SMS, PCMM, etc.
 Assist in model upgrade, training and transition.
 Assist in sustenance and process improvements.

People Capability Maturity Model (P-CMM)

QTEEMS will support your organization using the People Capability Maturity Model to successfully address their critical people issues based on the best practices of human resources, knowledge management and organizational development. It evolves from an Adhoc approach to managing a work-force to a mature, disciplined stage in terms of knowledge, skills and motivation of the people that fuel their enhanced performance.

People CMM: is a maturity framework that describes the key elements of managing and developing the workforce of an organization. It helps organizations to characterize the maturity of their work-force practices, guide a program of continuous work-force development, setting up of priorities for immediate actions, integration of work-force development with process improvement initiatives and establish a culture of software engineering excellence. This model can be used by any type of industry from work-force management and improvement perspective with levels of maturity. The detailed activities include:

 Perform and help the work-force issues and characterize the maturity of their HR Practices.
 Help to set priorities for improving the competence of their work-force.
 Help identify areas of integration and competence growth with process improvement.
 Support in establishing a culture of work-force excellence.

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after the successful assessment and implementation of P-CMM Framework. These services include:

 CMMI Appraisal includes Advisory and Appraisal in partnership with CMMI Institute partners.
 ISO 9001 : 2008 Implementation, Audits and Certification.
 Business Process Mapping, Re-engineering and Reverse Engineering.

 Assist in the integration with other management systems such as QMS, ISMS, BCMS, SMS, CMMI, eSCM etc.
 Assist in model upgrade, training and transition.
 Assist in sustenance and process improvements.

INFORMATION SECURITY & ISMS

Information Security Management System (ISMS)

ISO 27001 – Implementation and Certification Approach

QTEEMS professionals help your organization during the full life cycle of implementation and certification of ISO 27001. QTEEMS works closely with your team from the project initiation stage to successful implementation of Information Security Management System (ISMS) in your organization. The detailed activities include:

 Formation of ISMS Project team with all stake holders of your organization.
 Project management and coordination of all activities with all stake holders relating to Information security project.
 Assist your organization in all interactions with external ISO 27001 Certification agency
 Facilitate the following activities along with your team:

 Business Impact Analysis
 Risk assessment of all Information assets.
 Preparation of Statement of Applicability.
 Identifying controls and preparation of Risk mitigation & treatment plan.
 Designing of the Information Security Management System manual.
 Preparation of Information security policies and procedures.
 Conducting Information Security awareness programs.

 Training ISMS internal auditors and guide auditors in conducting, issue of audit report to Management and verification of corrective action plan, etc
 Guide your team in the initial and final stages of assessment with ISO 27001 certification agency in partnership with Certification Bodies

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after the successful completion of ISO 27001 project. These services include:

 Conducting Information Security awareness training programs at regular intervals.
 Conducting periodical ISMS internal audits
 Guide your team before and during surveillance audits of ISO 27001 certification.

 Assist in the integration with other management systems such as BCMS, SMS, etc.
 Assist in standards upgrade, training and transition.
 Assist in sustenance and process improvements.

Vulnerability Assessment

Scanning and Reporting on IT Infrastructure (Network, Firewall, Servers etc) QTEEMS will assist your organization by performing the Vulnerability Assessment on your network and other critical network components. QTEEMS works closely with your team from the Project Initiation to the closure. The detailed activities include:

 Information Gathering of all the assets in the network with the help of your team.
 Identifying the Critical Assets in the network.
 Performing the Vulnerability Assessment on the Identified Critical Assets using the best tools in the Industry.
 A Detailed Report containing the vulnerabilities found, corresponding risk category, Impact and the solution to fix the vulnerabilities will be provided.
 Facilitating your team in Understanding the VA Report.
 Verifying the closure of the vulnerabilities after the fixing the vulnerabilities mentioned in the report.
 Providing an Executive Management Report with the status of the Vulnerabilities in the Network.

Penetration Testing (PT)

IT Infrastructure (External and Internal Network)

QTEEMS technical professionals your organization by performing the Penetration Testing on your network and other critical components of Internal and External networks. PT will be carried out either with ‘White Hat’ or ‘Black Hat’ mode. QTEEMS works closely with your team from the Project Initiation to the closure. The detailed activities include:

 Information Gathering of all the assets in the network with the help of your team.
 Identifying the Critical Assets in the network.
 Performing the Vulnerability Assessment on the Identified Critical Assets using the best tools in the Industry.
 Perform Penetration Testing to exploit known vulnerabilities.
 Issue report with all the vulnerabilities which were successfully exploited with all evidences.
 Facilitating your team in Understanding the PT Report.
 Verifying the closure of the vulnerabilities after the fixing the vulnerabilities mentioned in the report.
 Providing an Executive Management Report with the status of the vulnerabilities in the Network.

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after the successful completion of Vulnerability Assessment. These services include:

 Periodic Vulnerability Assessment and Penetration Testing on the Network.
 Vulnerability Assessment Training.

BUSINESS CONTINUITY & BCMS

Business Continuity Management

ISO 22301 and Resilience Management Model

QTEEMS professionals help your organization during the full life cycle of implementation of ISO 22301 and Resilience Management Model and certification based on requirement and need. QTEEMS works closely with your team from the project initiation stage to successful implementation of BCMS in your organization. The detailed activities include:

 Formation of BCMS Project team with all stake holders of your organization.
 Project management and coordination of all activities with all stake holders relating to Business Continuity project.
 Assist your organization in all Interactions with external Certification agency.
 Facilitate the following activities along with your team:

 Identification of Threats, Risk assessment and Conducting Business Impact Analysis
 Setting Recovery Time Objectives (RTO) and selection of Recovery strategy based on Cost benefit analysis.
 Preparation of the Business Continuity Management system manual.
 Preparation of Recovery and Continuity Plans, Incident Management plan, testing plans etc.,
 Conducting Business Continuity workshops and awareness programs.

 Conducting BCMS internal audits, issues of audit report to Management and verification of corrective action plan, etc; and
 Guide your team in the initial and final stages of assessment with certification agency in partnership with Certification Bodies

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after the successful completion of ISO 22301/RMM project. These services include:

 Conducting Business Continuity workshops and awareness programs at regular intervals.
 Conducting periodical BCMS internal audits
 Guide your team before and during surveillance audits of respective certification.

 Assist in the integration with other management systems such as ISMS, SMS, etc.
 Assist in standards upgrade, training and transition.

SERVICE MANAGEMENT & SMS

IT Service Management – ITIL, ISO/IEC 20000, eSCM

IT Service Management – Implementation and Certification

QTEEMS will assist your organization during the full life cycle of implementation and certification of IT Service Management. The detailed activities include:

 Formation of Core Team / IT Service Management team (cross functional team) with all stake holders of your organization.
 Coordination of all activities with relevant Core Team / IT Service Management team stake holders relating to service management best practices.
 Assist your organization in all Interactions with external Certification agency.
 Facilitate the following activities along with your team:

 Definition and documentation policies and procedures.
 Plan, implement, deliver, monitor and measure services.
 Identify automation requirements, customize within technology available and constraints.
 Documentation and formalization of management reports and key performance indicators.
 Designing of the IT Service Management manual.
Conducting IT Service Management awareness programs.

 Training internal auditors and guide auditors in conducting, issue of audit report to Management and verification of corrective action plan, etc.
 Guide your team in the initial and final stages of assessments for IT Service Management by certification agency.

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after the successful completion of IT Service Management implementation.These services include:

 Conducting IT Service Management awareness training programs at regular intervals.
 Conducting periodical internal audits and
 Guide your team before and during surveillance audits of certification.
 Assist in the integration with other management systems such as ISMS, QMS, BCMS, etc.
 Assist in standards upgrade, training and transition.
 Assist in sustenance and process improvements.

Regulatory Compliance & HIPAA

Health Insurance Portability Accountability Act (HIPAA)

HIPAA – Implementation and Certification

QTEEMS will assist your organization during the full life cycle of implementation and certification of HIPAA. QTEEMS works closely with your team from the project initiation stage to successful implementation of Health Insurance Portability Accountability Act (HIPAA) in your organization.The detailed activities include:

 Formation of HIPAA Compliance team with all stake holders of your organization.
 Project management and coordination of all activities with all stake holders relating to HIPAA.
 Facilitate the following activities along with your team:

  Identification of Threats, Risk assessment, Conducting Business Impact Analysis and Privacy Impact Analysis.
  Setting Privacy Policy and HIPAA Compliance Officer.
  Preparation of the HIPAA Security manual.
  Preparation of Change management Plans, Incident Management plan, testing plans etc.,
  Conducting HIPAA awareness workshops. Certificate.

 Conducting HIPAA audits, issues of audit report to Management and verification of corrective action plan, etc.
 Conducting final audit and issue Compliance Certificate.

QTEEMS will also provide exclusive service of conducting ‘HIPAA Compliance Audit’, where organizations have already implemented HIPAA. These services include:

 Conducting HIPAA audits, issues of audit report to Management and verification of corrective action plan, etc.
 Conducting final audit and issue Compliance Certificate.
 Conducting final audit and issue Compliance Certificate.
 Assist in the integration with other management systems such as ISMS, QMS, BCMS, SMS, etc.
 Assist in standards upgrade, training and transition.
 Assist in sustenance and process improvements.

Payment Card Industry Data Security Standard (PCI-DSS)

Payment Card Industry Data Security Standard (PCI-DSS)

QTEEMS professionals help your organization during the full life cycle of implementation and certification of Payment Card Industry Data Security Standard (PCI-DSS). QTEEMS works closely with your team from the project initiation stage to successful implementation of PCI-DSS in your organization. The detailed activities include:

 Formation of PCI-DSS Project team with all stake holders of your organization.
 Project management and coordination of all activities with all stake holders relating to PCI-DSS implementation project.
 Assist your organization in all Interactions with PCI-QSA Company.
 Review of existing Risk assessment, Business Impact Analysis and Privacy Impact Analysis.
 Identification of all applicable requirements for PCI-DSS based on business of the organization.
 Selection of applicable controls and non – applicable controls with business justification.
 Facilitate preparation or updating of the Information security manual.
 Facilitate preparation or updating of policies and procedures like Incident Management plan, testing plans etc.,
 Conducting PCI-DSS awareness programs.
 Conducting VAPT and preparing for ASV Scan.
 Conducting PCI-DSS internal audits, issues of audit report to Management and verification of corrective action plan, etc., and
 Guide your team in the initial and final stages of assessment with PCI-QSA Company.

Further, QTEEMS will provide additional service, with mutually agreed terms and conditions after the successful completion of PCI-DSS. These services include:

 Conducting PCI-DSS awareness programs and VAPT at regular intervals.
 Conducting periodical PCI-DSS internal audits and
 Guide your team before and during audits of PCI-QSA Company.

Six Sigma & Balanced Scorecard

Six Sigma

QTEEMS professionals your organization measuring the performance of each and every process which you can decide whether it should be profitable and of interest to your organization for applying Six Sigma methodology. QTEEMS can analyze the best way to accompany you in the application of Six Sigma methodology to create processes of excellence, meeting your organization goals, irrespective of its business. Our Six Sigma consulting services follow DMAIC and DMADV Methodologies, as appropriate.

Six Sigma: It is a proven methodology using information gathered by facts and statistical analysis to define, measure, analyze, improve and control the organization’s performance, practices and systems. It identifies and prevents ‘defects’ in manufacturing and service related processes to anticipate, and achieve or exceed total customer expectation.

QTEEMS Team works closely with every business stakeholder within the ambit of your organization from the project initiation till successful implementation of improved process or defined new process using Six Sigma Methodology, to the best possible interests of the stakeholder. Stakeholder includes both Internal and External, under the purview of Six Sigma.The detailed activities include:

 Understand your business, its performance to profitability in line with the Management expectations.
 Analyze the existing business issues / challenges in terms of people, processes, performance and practices from every stakeholder of the business (ie., Supplier to Customer)
 Help identify the exact problems from each of the practice or process.
 Initiate the Project Management with set timelines, data collection as per PMP.
 Support you to perform an AS-IS Analysis and Goal to be achieved.
 Assist to identify and gather information / data for analysis to support the stated problem; refine / restate the problem statement based on the statistical data (facts).
 Help you to propose and pilot the improved process and validate using statistical methods and financially.
Assist ensure maintainability and sustenance of the improved process.

Further, QTEEMS shall provide extra services in mutual agreement, after successful roll-out of Six Sigma in your organization. These services include:

 Six Sigma Yellow Belt, Green Belt and Black Belt Training.
 Lean Six Sigma Management, Training and Implementation support.
 Continuous Mentoring, Hand holding and Support for all Six Sigma Projects.
 Support to build competency for Six Sigma by trainings, culture and change management.

Balanced Scorecard

QTEEMS will support your organization for having an enterprise level overview on the overall performance of business by integrating financial measures with other key performance indicators around customer satisfaction, internal business processes and organizational growth, learning and innovation as a measurement system. Apart, QTEEMS shall help transform this measurement system to a management system by integrating the past performance and future performance of the measures to depend on business decisions.

Balanced Scorecard: is a performance measurement framework that added with strategic non-financial performance measures to traditional financial metrics, to enable managers and executives a more ‘balanced’ overview of organizational performance. In other terms, it is an analysis technique designed to translate an organization’s mission statement and overall business strategy into specific, quantifiable goals and to monitor the organization’s performance in terms of achieving these goals.

QTEEMS Team works closely with every business function, within the ambit of client’s team from the project initiation till successful implementation by integrating the performance measures, to the best possible interests of the client.The detailed activities include:

 Support organization to translate vision and strategy and align the initiatives.
Help to define the strategic linkages to integrate performance across organization.
 Assist to communicate the objectives and measures internally to all business units and employees to ensure their understanding and support the strategies.
 Help to provide timeline feedback to Management about the strategy and its impact.
 Assist you to define a compensation model based on performance.
 Ensure due support in making the strategy operational, by translating it into performance measures and targets.
 Helps focus entire organization on what must be done to create a breakthrough performance.
Assist ensure maintainability and sustenance of the improved process.

Further, QTEEMS shall provide extra services in mutual agreement, after successful implementation of Balanced Scorecard in your organization. The services include:

 Consulting on process automation and interfacing of various systems and data.
Advisory on building measures and metrics.
 Strategic Consulting and business Process Definitions.
 Business Process Mapping, Reverse and Re-engineering
 Assist you to define a compensation model based on performance.

Professional & Career Development

QTEEMS qualified and certified trainers along with training partners and associates offers individual, organizational and public programs on professional, managerial, technical and behavioral training. The key training offering are listed below.

Training & Development Programs:

 Role Based Training

Requirement Management
Project Management
Technical Reviews, Inspection & Walkthrough
Test Design & Execution
SEPG Training
Configuration Management Training
Process Documentation and Maintenance.

 Auditing Skills

Requirement Management
Internal Auditor Program
IRCA/RABQSA(Exemplar Global)/NABET Lead Auditor Training
QMS/ISMS/SMS/BCMS
SEPG Training
SCAMPI/Capability Determination Team Training (Only for Appraisal/Capability Determination Team).

 Awareness/Overview Training Programs

Awareness/Overview to ISO 9001/ISO/IEC 27001/ISO/IEC 20000/ISO 22301
Awareness/Overview to CMMI/People CMM/eSCM
Cybercrimes and Cyber Laws – Introduction
Security in Cloud Computing
Transition and upgrade training on standards, models and frameworks.

 Certification Training

HIPAA/PCI Training
COBIT/CISA/CISM/CGEIT/CRISC Training
Six sigma: Yellow, Green and Black Belt/Chsampions
ITIL Foundation
SCRUM Training.

 Professional Training

High Maturity Concepts and Implementation.

 Management & Behavioral Training

Interviewing Skills
Stress Management
Time Management
Group Discussion.

For your tailored and customized training requirements please contact us.

 

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